1. Introduction
Detailing By AJ (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, request a quote, book a detailing service, or interact with us through other platforms.
We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
The data controller responsible for your personal information is:
Detailing By AJ
Email: autodetailingbyaj@gmail.com
Website: https://detailingbyaj.co.uk/
If you have any questions about how we use your information, please contact us using the details above.
3. Information We Collect
We may collect the following information:
Personal information:
- Name
- Email address
- Telephone number
- Address or location where the vehicle is being serviced
- Any information you provide when contacting us
Vehicle information:
- Vehicle make and model
- Registration number
- Vehicle condition/details
- Service requirements
- Photos/videos of the vehicle
Booking and payment information:
- Appointment details
- Service history with us
- Payment records where required for accounting purposes
Website information:
When you visit our website, we may automatically collect information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Website usage information
This helps us improve our website and customer experience.
4. How We Use Your Information
We use your personal information to:
- Respond to enquiries and quote requests
- Arrange and manage bookings
- Provide vehicle detailing services
- Contact you regarding appointments
- Maintain customer records
- Process payments
- Handle customer support queries
- Improve our services and website
- Meet legal and accounting obligations
5. Vehicle Photos & Marketing
During detailing work, we may take photographs or videos of vehicles for:
- Quality control
- Before and after records
- Protection against disputes
- Portfolio examples
- Social media and marketing purposes
We will not intentionally display personal information such as your name, address, or vehicle registration publicly.
Where possible, registration plates will be removed, blurred, or not shown.
If you do not want your vehicle featured in marketing material, please let us know.
6. Sharing Your Information
We do not sell, rent or trade your personal information.
We may share information with trusted third parties only where necessary, such as:
- Payment providers
- Website hosting providers
- Booking systems
- Accounting software
- Legal or regulatory authorities where required
Any third parties we use are expected to handle your information securely and in accordance with data protection laws.
7. Lawful Basis For Processing Your Data
We process your information under the following lawful bases:
Contract
Where your information is needed to provide the detailing service you have requested.
Legitimate interest
Where we use information to operate and improve our business, maintain customer records, and communicate with customers.
Legal obligation
Where we are required to retain information for accounting or legal purposes.
Consent
Where you have provided permission, for example agreeing to marketing communications or use of vehicle images.
8. How We Store Your Information
We take reasonable steps to protect your personal information from:
- Loss
- Misuse
- Unauthorised access
- Accidental disclosure
Your information may be stored digitally using secure systems and services used to operate our business.
9. How Long We Keep Your Information
We only keep personal information for as long as necessary.
Customer records may be retained for business, accounting and legal purposes.
Marketing information will be removed if you withdraw consent or request deletion.
10. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information where applicable
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
- Request restriction of processing
- Request transfer of your data where applicable
To exercise these rights, contact:
autodetailingbyaj@gmail.com
11. Cookies
Our website may use cookies or similar technologies to improve functionality and understand how visitors use our website.
Cookies may be used for:
- Website performance
- Analytics
- Marketing purposes
You can control or disable cookies through your browser settings.
12. Third Party Links
Our website may contain links to third-party websites or platforms.
We are not responsible for the privacy practices or content of these external websites. We recommend reviewing their own privacy policies.
13. Social Media
If you interact with us through platforms such as Facebook, Instagram, or other social media channels, your information may also be processed according to the privacy policies of those platforms.
14. Changes To This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
15. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information:
Detailing By AJ
Email: autodetailingbyaj@gmail.com